Refund policy

Return & Refund Policy

At Orchard Treasure, we are committed to providing high-quality products and ensuring a great shopping experience for our customers.

Returns

We accept return requests within 7 days of delivery only in the following cases:

  • The product received is damaged.

  • The product received is incorrect or different from what was ordered.

  • The product is defective or has a quality issue.

  • The product does not match the description or specifications displayed on our website.

To request a return, please contact us within 7 days of delivery with your order number, photographs/videos of the product, and details of the issue.

Product Condition

For a return to be accepted, the product should be unused and, wherever applicable, remain in its original packaging.

For food and dry-fruit products, we generally cannot accept returns for products that have been opened, consumed, tampered with, or improperly stored after delivery, except where the product itself is defective, damaged, incorrect, or otherwise not as advertised.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery and provide clear photographs/videos of the package and product.

After verification, we may provide a replacement or refund, as applicable.

Refunds

Once your return request is approved and the returned product, where applicable, has been received and inspected, the refund will be processed to the original payment method used for the purchase.

Refund processing time may vary depending on the payment method and payment service provider. We will initiate the refund within the applicable period after approval.

Non-Returnable Situations

Returns may not be accepted where:

  • The return request is made after the applicable return period.

  • The product has been opened, consumed, damaged, or tampered with after delivery.

  • The product has been stored improperly after delivery.

  • The product has been damaged due to misuse or negligence by the customer.

  • The issue is not related to the product supplied by Orchard Treasure.

These exclusions do not limit any rights available to customers under applicable consumer protection laws.

Exchange / Replacement

Where a product is damaged, defective, incorrect, or otherwise eligible for a remedy, Orchard Treasure may provide a replacement or another appropriate resolution, subject to product availability and applicable law.

Return Shipping

If the return is due to a damaged, defective, incorrect, or otherwise non-conforming product supplied by Orchard Treasure, we will arrange or reimburse the applicable return shipping, as appropriate.

For other return requests, any applicable shipping charges will be communicated to the customer before the return is processed.

How to Request a Return

To initiate a return or report an issue with your order, please contact our customer support team with:

  1. Order number

  2. Customer name

  3. Product name

  4. Reason for return

  5. Clear photographs/videos showing the issue

Our team will review the request and provide the next steps.

Important

Orchard Treasure reserves the right to verify return requests and inspect products before approving a return, replacement, or refund.

Nothing in this policy is intended to restrict or exclude any consumer rights or remedies available under applicable law.